Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter, GDPR), Law 34/2002, of July 11, on information society services and electronic commerce (hereinafter, LSSI-CE), and Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD), Tránsitos Mario Ramos (hereinafter, transitosmarioramos.com) guarantees the protection and confidentiality of personal data, of any kind that our clients provide us with, in accordance with the provisions of the General Data Protection Regulation.

The data provided will be processed in accordance with the GDPR. In this regard, transitosmarioramos.com has adopted the protection levels legally required, and has installed all the technical measures at its disposal to prevent loss, misuse, alteration, unauthorized access by third parties, as detailed below. However, the user should be aware that Internet security measures are not impregnable.

Responsible for processing:

• Name: Tránsitos Mario Ramos SL
• VAT number: B38335493
• Address: Calle El Humo, 1, 2ºC, Residencial Urbis, 38003, Santa Cruz de Tenerife
• Phone: +34 922 28 16 60
• Email: info@transitosmarioramos.com

Purpose of processing:

All data provided by our clients and/or visitors on the website www.transitosmarioramos.com will be included in the register of personal data processing activities, created and maintained under the responsibility of transitosmarioramos.com, necessary to provide the services requested by users, or to address doubts or questions raised by our visitors. Our policy is not to create profiles of users of our services.

Legitimacy of processing:

1. Contractual relationship: applies when purchasing one of our products or contracting any of our services.
2. Legitimate interest: to address inquiries and claims raised and to manage the collection of outstanding amounts.
3. Your consent: if you are a user of our website, by checking the box on the contact form, you authorize us to send you the necessary communications to respond to the query or request for information raised.

Recipients:

We do not transfer your personal data to anyone, except those public or private entities to which we are obliged to provide your personal data due to compliance with some law. For example, Tax Law requires providing certain information about economic transactions exceeding a certain amount to the Tax Agency.

In the event that, in addition to the cases mentioned, we need to disclose your personal information to other entities, we will request your permission beforehand through clear options that will allow you to decide in this regard.

Communication:

We will not make international transfers of your personal data for any of the purposes indicated.

Conservation:

We will only keep your personal data for as long as necessary to achieve the purposes for which they were collected. In determining the appropriate retention period, we consider the risks involved in the processing, as well as our contractual, legal, and regulatory obligations, internal data retention policies, and our legitimate business interests described in this Privacy Notice and Cookie Policy.

In this regard, transitosmarioramos.com will keep the personal data once your relationship with us is finished, duly blocked, for the period of limitation of actions that may arise from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible to transitosmarioramos.com, and will not be processed except to make them available to Public Administrations, Judges, and Courts, to address any potential liabilities arising from the processing, as well as for the exercise and defense of claims before the Spanish Data Protection Agency.

Security:

We make every reasonable effort to maintain the confidentiality of the personal information processed in our systems. We maintain strict security levels to protect the personal data we process against accidental loss and unauthorized access, processing, or disclosure, given the state of technology, the nature, and the risks to which the data is exposed. However, we cannot be held responsible for the use you make of the data (including username and password, if applicable) you use on our website. Our staff follows strict privacy rules, and in the event that we hire third parties to provide support services, we require them to comply with the same rules and allow us to audit them to verify their compliance.

Your rights:

We inform you that you may exercise the following rights:

1. Right of access to your personal data, to know which ones are being processed and the processing operations carried out with them;
2. Right to rectify any inaccurate personal data;
3. Right to delete your personal data, when this is possible (for example, by legal imperative);
4. Right to limit the processing of your personal data when the accuracy, legality, or necessity of the processing of the data is doubtful, in which case, we may keep them for the exercise or defense of claims.
5. Right to object to the processing of your personal data when the legal basis that enables us to process them is our legitimate interest. Transitomarioramos.com will stop processing your data unless it has a legitimate interest or is necessary for the defense of claims.
6. Right to data portability, when the legal basis that enables us to process them is the existence of a contractual relationship or your consent.
7. Right to revoke the consent given to transitomarioramos.com.

To exercise your rights, you can do so free of charge and at any time by contacting us at the address Calle El Humo, 1, 2ºC, Residencial Urbis, 38003, Santa Cruz de Tenerife, attaching a copy of your ID.

Rights protection:

If you believe that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:

• Electronic headquarters: https://www.aepd.es/es
• Postal mail: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001, Madrid
• Phone: +34 901 100 099 and +34 912 663 517

Filing a complaint with the Spanish Data Protection Agency is free of charge, and the assistance of a lawyer or solicitor is not required.

Updates:

Tránsitos Mario Ramos SL reserves the right to modify this policy to adapt it to legislative or jurisprudential developments that may affect compliance with it.